PirateSpins Privacy Policy

At PirateSpins, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our website at https://www.piratespins.com/. By registering an account and using our services, you acknowledge that you have read and understood how we handle your personal information. We encourage you to read this document carefully before using our platform.

Who We Are

PirateSpins is owned and operated by Vertexion Systems, registration number 473502, with a registered address at Kaya Lirio 47, Otrobanda, Willemstad, Curaçao. Vertexion Systems also acts as the payment agent for all transactions processed through our platform. Our PirateSpins casino operates under a Curaçao gaming licence and serves players from a wide range of international markets. If you have any questions regarding this Privacy Policy, you may contact us at support@piratespinssupport.com.

Information We Collect

When you register and use our services, we may collect the following categories of personal information about you:

• Full name, date of birth, and nationality
• Email address, phone number, and postal address
• Username, password, and account preferences
• Payment details, including deposit and withdrawal method information
• Government-issued identification documents for identity verification
• Gameplay history, transaction records, and account activity logs
• Device information, IP address, browser type, and operating system
• Communication records, including emails and live chat transcripts

At PirateSpins, we collect this information when you create an account, make a deposit, request a withdrawal, participate in promotions such as our Welcome Package or Wheel of Luck, or contact our customer support team.

How We Use Your Information

We use the personal data we collect for the following purposes:

• To verify your identity and comply with anti-money laundering obligations
• To process deposits and withdrawals in both fiat and cryptocurrency
• To manage your PirateSpins account, including VIP Club status and tier progression
• To provide customer support via live chat and email
• To send you information about bonuses, promotions, and platform updates
• To detect, investigate, and prevent fraudulent or unlawful activity
• To conduct internal audits on withdrawal transactions as permitted by our Terms and Conditions
• To comply with applicable laws and our regulatory obligations under our Curaçao licence

Our PirateSpins platform uses your data to personalise your experience, including delivering tailored daily rewards, Cashback Program offers, and Deposit Stamp bonuses relevant to your account activity.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing is required to fulfil our obligations to you as an account holder and player
• Legal obligation — we are required to collect and retain certain data to comply with anti-money laundering, fraud prevention, and identity verification requirements
• Legitimate interests — we process certain data to operate and improve our services, ensure platform security, and protect against abuse
• Consent — where you have provided explicit consent, such as for marketing communications

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With payment processors and banking partners to facilitate deposits and withdrawals
• With identity verification and KYC service providers to meet our compliance obligations
• With fraud detection and security service providers
• With regulatory and law enforcement authorities when required by applicable law
• With any successor entity in the event of a merger, acquisition, or business transfer

All third parties with whom we share data are contractually required to handle your information in accordance with applicable data protection laws and to use it only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Account records, transaction histories, and identity verification documents may be held for a minimum of five years following account closure, in line with anti-money laundering regulations. Unused bonus winnings are voided after 30 days as stated in our Terms and Conditions, but the underlying account data may be retained independently of bonus activity.

Cookies and Tracking Technologies

Our PirateSpins website uses cookies and similar tracking technologies to improve your experience, analyse site usage, and deliver relevant content. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You may manage or disable cookies through your browser settings; however, doing so may affect certain features of our platform. By continuing to use our website, you consent to our use of cookies as described in this policy.

Security of Your Data

We take the security of your personal information seriously. At PirateSpins, we implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, secure server environments, and access controls for our staff. Notwithstanding these safeguards, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent at any time, where processing is based on consent
• The right to data portability, where applicable

To exercise any of these rights, please contact us at support@piratespinssupport.com using the email address registered to your PirateSpins account.

Restricted Jurisdictions

Our services are not available to residents of certain jurisdictions, including the United States, Russia, Iran, North Korea, and others listed in our Terms and Conditions. We do not knowingly collect personal data from individuals located in these restricted territories. If we become aware that data has been collected from a person in a restricted jurisdiction, we will take steps to close the account and delete or anonymise the associated data.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by posting a revised version on our website or by sending a notification to the email address associated with your account. Your continued use of our PirateSpins services following the posting of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact our support team via live chat on our website or by emailing us at support@piratespinssupport.com. Our customer care team is available 24/7 and will respond to your enquiry as promptly as possible.